How to use wighillparkguns.co.uk

At Wighill Park Guns we endeavour to make shopping as simple and user-friendly as possible. For further information click on the topics below or continue reading for information on how to shop on-line. If you are experiencing problems with this web site please do not hesitate to contact us.

How to shop online

Follow our guidelines below for an enjoyable and hassle-free shopping experience.

1. Selecting products

We sell products for both wholesale and retail customers. Retail customers can order products online, wholesale customers should contact us for prices.

Visit our products menu to browse the range of products available to order online.

To add an item to your shopping basket click the ADD TO BASKET button to the right of the product you require. This will take you to the shopping basket page.

2. Shopping Basket

You can view the products that you have added to your shopping basket at any time on the shopping basket. Here you can edit quantities of the products in your online shopping basket, you may also remove items by clicking the REMOVE link next to the product, or by selecting zero in the quantity box.

If items that you select are not appearing in your shopping basket, you may need to enable cookies in your browser. You can find detailed information on cookies at aboutcookies.org .

The total displayed in the shopping basket page is the inclusive, delivered price (delivery to UK mainland only) in Pounds Sterling. For other delivery detinations contact us for a quotation prior to purchase.

When you are happy with the items in your shopping basket click the BUY NOW button at the bottom of the shopping basket page.

3. Checkout

3.1 Security
We use Secure Sockets Layer (SSL) encryption technology, which is the industry standard and among the best software available for secure payment transactions. Your transactions (including credit card information) are "scrambled" so that security is never compromised. The encryption makes it virtually impossible for unauthorised parties to read any information sent to us. SSL works with Netscape Navigator (version 3.0 and above), Microsoft Internet Explorer (version 3.02 and above) and AOL (AOL 3.0 and above). For more information on data security read our privacy policy.

3.2 Terms & Conditions
Read our terms and conditions, if you agree click the I AGREE button. You can read our terms and conditions here.

3.3 Checkout Login
On entering the checkout area you have two options:

3.3.1 New customers
New customers should click the link to add their details. We will require name, address, delivery name and address (including full postcode), and your credit card information.

3.3.2 Returning customers
Customers on subsquent visits to Wighill Park Guns.co.uk can enter their email address and password and retrieve their details. This is a secure process that makes your shopping experience as fast as possible.

Under the login form their is a "Remember me" check box. This check box uses a cookie to store your login details on your computer, if you are concerned about the security of cookies, or if you are shopping from a public computer do not tick this box.

If you have fogotten your password you can click the "forgotten password" link. You will be prompted to enter your email address and postcode, it is important that this is the same email address and postcode you originally registered with. You password will be sent directly to your email address.

3.4 Payment
All prices are quoted in Pounds Sterling and include VAT where applicable. Delivery to the UK mainland is added on the shopping cart page, the price quoted on the shopping basket page is the total price for customers in the UK mainland, there are no further additions. Customers overseas should contact us for a full quotation for delivery.

3.5 Order confirmation
You will receive a confirmation email from Wighill Park Guns, a printable summary of your order will also be displayed. A full tax reciept will be sent with your goods. Your order will carry a unique order number, this is displayed in your email and on the confirmation page. Please quote this order number in all correspondence.

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Delivery

Delivery prices quoted on this web site are inclusive prices for the UK mainland only. For overseas order please contact us for a quotation. All prices are in GB Pounds Sterling.

We aim to deliver goods as soon as possible, you should allow 3 - 4 working days. If there is a problem and we are not able to deliver your order within 28 days we will contact you.

We deliver goods using reputable carriers.

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Exchanges and Returns

When you receive goods ordered from Wighill Park Guns, you have a statutory right that allows you to cancel the order up to seven working days starting from the day AFTER the goods were delivered. Please note 7 working days do not include public holidays or weekends.

We will refund the price paid as soon as possible, but no later than 30 days from notification that you wish to cancel the order. This notification must be in writing, and will not be accepted in the form of a telephone call only. We will only refund the cost of the goods and the original carriage cost.

You must return the goods to Wighill Park Guns, or make them freely available for collection by our appointed courier. If you do not freely return the goods, at your cost, to Wighill Park Guns then we may have to deduct any reasonable costs we incur in recovering the goods from you. This will be deducted from your refund.

If you, the consumer, wishes to return goods, you will return them at your own cost, we will only refund the return carriage if the goods are faulty or are incorrect.

Where products supplied are damaged, incorrect or faulty we will either replace the item or issue a full refund within 30 days of notice. We may request goods to be returned for inspection prior to agreeing to any refund at your cost. If goods are confirmed to be faulty, damaged or incorrectly supplied we will refund any carriage costs incurred in returning the goods.

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Complaints

Should you have a complaint about any product purchased from Wighill Park Guns, or about our web site please address this to: complaints@wighillparkguns.co.uk or contact us by post, telephone, fax or in person (contact details here).

We will review and acknowledge your complaint by email or letter within five working days. We aim to resolve all complaints within 14 days of receipt, you will receive a full reply by email or letter. If your complaint takes longer than expected to resolve we will keep you informed of our progress as we investigate the relevant issues.

Copyright information

© Wighill Park Guns 2017. All Rights Reserved.